Customer support

Returns & Warranty

Last updated: 20 September 2026

Damaged, defective, or incorrect products

If a product arrives damaged, is not the product ordered, or does not conform to the confirmed description, contact us promptly with the order reference and clear photos where helpful. After assessment, we will provide the remedy required by applicable consumer law, which may include repair, replacement, or refund.

Other return requests

Contact us before returning anything. Eligibility depends on the product, its condition, packaging, and whether it was specially ordered, cut, opened, used, or customised. Filaments and consumables must be kept sealed unless the reported issue could only be discovered after opening. We will explain any applicable return conditions and approved return method before you send the item.

Manufacturer warranties

Where a manufacturer warranty applies, its duration and conditions will be provided with the product or on request. A manufacturer process does not remove any mandatory rights you have against the seller.

Refunds

Approved refunds are returned through an appropriate available method after the returned item is received and inspected, unless the law requires an earlier remedy. We do not ask customers to send full card details by email, messaging, or this website.

Start a request

Contact marketing@3d-sr.com or use our contact page and include your order reference.